23LoveLane Hotel, Penang (“Hotel” from here on) understands that privacy is important to you and wants your experience online to be as enjoyable and safe as possible. This policy describes how the Hotel handles your personal information generally and when you use the Site.
Visitors to the website provide various kinds of information in several different ways. Some visitors choose to submit personal information through subscription, booking forms and requests for more information, either through e-mails, response devices or other methods. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like. When booking accommodation online or paying for other services, we may request your credit card number to complete the transaction or your mailing address to ensure delivery.
The Hotel will not collect sensitive information about you such as details of your race, political beliefs, religion or health. However this may be required where we are providing you with specialised services (such as access requirements for a disability).
We need this personal information in order to provide you with our products or services, and so we can provide you with a broad range of information in relation to tourism, hospitality and services and to assist in delivering a better service to you.
The Hotel uses the personal information collected to provide you with our services and to assist in making your experience with 23LoveLane Hotel, Penang a satisfying one. Information is also collected to establish and maintain proper business records.
Your personal information may also be used to notify you about new products, services or promotions from time to time.
All personal information collected by the Hotel is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, personal information may also be disclosed outside the Hotel. For example, we may disclose personal information to third parties to whom the Hotel contracts out specialised functions (such as mailing houses and printing companies). In such cases we will require an undertaking from such persons to comply with the National Privacy Principles and Information Privacy Principles and do not use the personal information for any purposes beyond the scope of our contract with them.
Personal information may also be disclosed to third parties only for the purpose of completing your transaction with us (for example, your credit card provider).
The Hotel will also disclose personal information when required by law and may disclose it when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
If you do not want to receive e-mail or posted offers from 23LoveLane Hotel, Penang, please let us know by sending an email message to firstname.lastname@example.org or by contacting the Hotel’s officer at the address detailed below. If you want to be removed from our mailing list, please provide the Hotel with your complete name and address, in writing. If you follow the instructions for “unsubscribing” included as part of the Hotel’s regular email offers, your name will be removed from the mailing list.
You have a right to seek access to information, which The Hotel holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you wish to exercise your right under the Malaysian Privacy Acts to seek access to the personal information held by this Hotel, then please contact the Hotel officer (contact details are set out below).
Please note that in the interests of protecting the privacy of all our customers, if you request details of any personal information held by us, we will need to identify you properly. To do this, we may telephone you or require your current name and address (any former addresses that may assist in identification) and a copy of a form of identification such as a current driver’s licence or passport.
We will assume, unless you tell us otherwise, that your request relates to our current records about you. This will include the personal information about you, which is held on our databases and files. For legal and administrative reasons, the Hotel may also store records containing personal information in its archives. You may seek access to the records held by the Hotel which are not current records, but if you do so, we may charge you for the cost of providing access.
If you are of the view that personal information about you is not accurate, complete or up to date, please provide our Hotel officer with your request for correction (contact details are set out below). Any requests for correction will be dealt with promptly.
Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorised access, destruction, use, modification or disclosure.